This Returns & Cancellations Policy applies to wine and product purchases only made through Cherubino Wines and does not apply to event tickets or event-related services, which are subject to separate terms and conditions.
Product Returns
Cherubino Wines is committed to providing quality products and complying with Australian Consumer Law.
If you believe a product is faulty, damaged, incorrect, or not of acceptable quality, please contact us as soon as reasonably possible so we can assess the issue and determine an appropriate resolution.
Returns may be accepted at the discretion of Cherubino Wines, provided that:
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no more than two (2) bottles have been consumed, and
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the remaining product is returned in its original condition.
Where a return is approved, Cherubino Wines may offer a refund, exchange or store credit, in accordance with Australian Consumer Law.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible after placing your order. Once an order has been processed or dispatched, cancellations may not be possible.
Returns & Order Enquiries
All product returns and order enquiries are handled by Cherubino Wines.
Orders & Returns – Cherubino Wines
1 Vera Street
Cottesloe WA 6011
Phone: +61 (08) 6229 6200
Email: orders@cherubinowines.com
Delivery Issues
If your order arrives damaged or incorrect, please notify us promptly so we can arrange an appropriate resolution. Cherubino Wines is not responsible for delays or issues caused by circumstances beyond our reasonable control, including courier delays.
Contact
For any questions regarding product returns, cancellations or orders, please contact: